FAQs

Shopping & Orders:

1. What payment methods do you accept?
   • We accept major credit cards (Visa, Mastercard, American Express), as well as other methods like PayPal, Apple Pay, etc.
2. What are your shipping options and costs?
   • We offer several shipping options within Canada and internationally. Shipping costs are calculated based on your order weight and destination, and you can view these at checkout.
3. How long will it take to receive my order?
   • Delivery times vary depending on your location and the shipping method selected. Generally, orders within Canada arrive within 3 to 5 business days after processing. For international orders, it normally takes 5 to 7 business days. You’ll receive a tracking number once your order ships.  

Can I track my order?

• Yes, once your order has been shipped, we will send you an email with a tracking number and a link to track your package.

What is your return and exchange policy?

• We accept returns of undamaged books within 3 of receipt for a full refund or store credit. Please see our full Returns Policy page for details and exceptions.

Book Availability & Selection:

6. Do you ship internationally?
   • Yes, we do! We offer international shipping to United States and Europe. Please note that shipping times and costs will vary.
7. What if a book I want is out of stock?
   • If a book is temporarily out of stock, you can usually sign up to receive an email notification when it becomes available again on the product page.
8. Do you offer pre-orders for upcoming releases?
   • Yes, we often offer pre-orders for highly anticipated new releases. Email us with the subject “Pre-Orders” of “Book Title”. Your book will be shipped to you as soon as it’s released.

Other Concerns:

9. How can I contact you if I have other questions?
   • You can reach our customer support team through our [link to your Contact Us page] or by emailing us directly at [Your Bookstore’s Email Address]. We aim to respond to all inquiries within [e.g., 24-48 business hours].